In recent years, more organisations have looked to streamline business processes and build leaner, more efficient business models.

Consequently, the importance of BPM has been elevated as organisations seek to stay ahead of the curve by putting technology in place to allow for streamlined processes and continued growth and expansion.

This is supported by analyst reports revealing the BPM market was worth nearly $8 billion last year and is forecast to grow at a double-digit rate to 2025.

In this blog, we predict the top 5 trends in BPM over the next 12 months. While some trends are new, others have been highlighted before but are now reaching maturity and we expect them to reach critical mass this year.

Sadly, we are not Nostradamus though; so these predictions are based on our industry/product knowledge and conversations with partners and customers.

Case management is a way of grouping processes, transactions or responses that define a complex activity and which can be tracked over a period of time. A case usually involves actions by many different people, both inside and outside of the organisation. Every action, message, response and document generated during this complex activity becomes part of the case, whether part of the same workflow or not.

The following article is available to download or read on the OpenText website.

ePC is a market leading IT consultancy specialising in the development of bespoke workflow and data capture solutions. Founded in 2004, its solutions are used by organisations such as Rentokil Initial, Cambridge Assessment, Millennium and Copthorne Hotels Plc, and the Health and Safety Executive (HSE).

ePC helps these and many other organisations replace manual and repetitive tasks with solutions that deliver bottom line improvement within processes such as capital expenditure (CapEx) request approval and exam paper capture and processing.

As we read more, it became apparent that 14,600 patient discharge summaries had not been sent to GPs due to an error with a records management system.

As an IT consultancy that works with many NHS Trusts and clinical trial organisations, we found ourselves asking "how did this happen?"

At a time when many organisations are undertaking digital transformation projects, why do many IT or BPM projects fail? At ePC, we do not believe they fail (you’d expect us to say that, right?) but, over the years, we have identified a number of red flags that need to be addressed early for projects to be successful.

These red flags can be found during both the planning - and build – phase of an IT project.

What is the Digital Outcomes and Specialists 3 framework?

Operated by the Crown Commercial Service (CCS), the framework enables the public sector to procure specialist teams, or experienced IT professionals, to design, build, test and deliver software applications and digital services.

The framework has 2,953 suppliers, with many of them SMEs.