As we read more, it became apparent that 14,600 patient discharge summaries had not been sent to GPs due to an error with a records management system.
As an IT consultancy that works with many NHS Trusts and clinical trial organisations, we found ourselves asking "how did this happen?"
At a time when many organisations are undertaking digital transformation projects, why do many IT or BPM projects fail? At ePC, we do not believe they fail (you’d expect us to say that, right?) but, over the years, we have identified a number of red flags that need to be addressed early for projects to be successful.
These red flags can be found during both the planning - and build – phase of an IT project.