Exam paper verification

The next step is to review any unclear papers and verify extracted data. This is achieved in one of three ways, depending on your deployment option.

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  • University Of Northumbria At Newcastle Logo

    Verification of scanned candidate responses

    Firstly, if the system is installed on-site, your staff will review uncertain characters in the TeleForm Verifier.

    Secondly, if you opt for our scanning bureau service, our verification team will review any ambiguous or borderline candidate responses.


    Thirdly, for distributed test centres, the eVerify app allows users to confirm the intended responses or correct misread characters in a web-accessible, high-speed verification interface.


    Some of the key features include:

    Intuitive interface

    Web-based dashboards allow the verification team to be geographically dispersed with 24-hour/365 days a year processing available.

    Batch management

    Upon login, operators are presented with the batch management page.

    By default, this shows the oldest batches first and only batches requiring review to ensure you release candidate results in a timely manner.

    Users can search by batch reference number and/or scanning centre to find batches to process.


    When a user selects a batch, they are presented with a verification screen that shows each image in a batch for review. Only problematic fields are highlighted to the user with visual hints to highlight the questionable fields on the full-page images.

    Keyboard driven

    As each character or field is corrected, the cursor automatically moves to the next character or field needing review. This increases productivity and makes verification a quick and simple process requiring minimal keystrokes.

    Request re-scans

    If a page is unreadable or of insufficient quality, the verification team can request a re-scan from the test centre.

    Manage duplicate images

    The system displays a duplicate warning if mismatched items are identified with operators unable to continue until they have reviewed the duplicate (previously verified) scan and decided how to proceed. They have the option to retain, re-assign, discard or append the duplicate to the first image with any scanning exceptions resolved before marking.

    System response time

    System performance is designed to maximise response time and cut valuable time off every user action. This is crucial as saving milliseconds across thousands of daily actions will save a huge amount of time. And money!

    For example, for one client, the addition of one second to the processing time for each answer sheet (across a typical exam session of 35,000 candidates) would result in nearly 40 hours of additional processing time. This would risk missing marking targets.

    Progress reporting

    Monitor progress and produce reports highlighting the number of images pending review, completed, or escalated to a supervisor.

    Team management messaging is also available.

    Indexing data for marking

    Once verified, the indexed data can be exported to third-party on-screen marking solutions (OSM).

    Audit logs

    Detailed audit trail of all user actions, including who performed which action and when, against which item and candidate enrolment.

    Archival and retrieval

    Secure, long-term storage of scanned candidate responses for future reference.

    The system allows users to drill-down and view any current or recent session materials and export scanned images to upstream marking and archival systems with old sessions purged after a configurable period.


    The system is highly scalable with key components available to purchase in a modular fashion to meet your throughput needs. It performs under significant loads such as heavy usage during peak periods while the system architecture supports unlimited concurrent users and records.

    Once verified, the data is exported to any required format or made available to on-screen marking systems.

    Case studies

    • Civica



      Following a OJEU tender process, the British Council commissioned Civica as the prime contractor to deliver an on-screen marking (OSM) solution to mark up to 2.25 million ‘pen and paper’ IELTS tests each year.

      As part of the agreement, Civica appointed ePC as its sub-contractor for the script capture, processing and verification work.

    • Cambridge English

      Cambridge English


      Expert in language assessment automates paper-based assessments with OMR exam processing and on-screen marking system.

      Read more

    • Northumbria University

      Northumbria University


      Leading UK university uses TeleForm to design, scan and verify OMR answer sheets from undergraduate and postgraduate examinations.