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BPM and the cloud: the perfect couple

Written by Alan Ingram on Friday, 13 September 2013. Posted in Business process management, Workflow automation, Cloud hosting

Last week’s post discussed two equally relevant approaches to BPM, highlighted the Cloud and speculated that now might be the perfect time for organisations to review BPM activity and consider the move to a Cloud based platform.

Today, we’re going to investigate why BPM and the cloud make the perfect couple.

The table below shows how your corporate objectives for implementing a BPM solution marry with the features of a Cloud-based approach.

BPM objectiveCloud feature

Reduce administrative burden and moving data entry to the best qualified person

No access boundaries; bridge corporate firewalls to include customers or public within your processes

Widen your process audience and boost accessibility

Global access from anywhere with mobile and tablet support

Reduce errors and ad-hoc fire-fighting of exceptions

A single repository for all your workflows, rules and forms

Improve your process speeds and completion times

Removal of global reliance on a single local or slow Internet connection

Enhance organisational dynamism

Dynamic hardware platform and user licensing that scale to meet your demand

Ensure business continuity

The infrastructure, backups and Disaster Recovery are all managed professionally

Improve process quality and therefore your customer experience

A consistent user experience

Ensure conformity and compliance

Independent hosting of data and audit trails for compliance

Increase visibility for both process participants and management alike

Instant access to process statuses wherever you are

Focus on process investigation and improvement

Delegate development between suppliers or internal resource as required

As you can see, the features inherent of a Cloud platform cover many of the benefits sought out by implementing a BPM solution.

So, if implementing a new BPM methodology or a simple workflow system, the Cloud might make an ideal partner.

In the final blog of the series, we’ll highlight some of the potential pitfalls that could put a strain on the relationship.

If you want to find out more about our BPM and data capture solutions, or wish to book a demonstration, please contact us.

About the Author

Alan Ingram

Alan Ingram

Alan is responsible for the strategic direction of ePC’s technical services and managing relationships with key client accounts.