Buyers beware!

Buyers beware!

Written by Richard Adams on Wednesday, 01 April 2015. Posted in Press coverage, PC Pro magazine, Information Technology

This letter was written by Alan Ingram (Technical Director) and published in PC Pro magazine in April 2015 (issue 246, page 30).

For many years, my advice to online buyers has been to purchase with a credit card. This way, if something goes wrong, you have someone on your side who has a legal imperative to refund your money, even if the original vendor disappears.

Now PayPal and Apple are marketing themselves as ubiquitous payment systems for purchases. You can buy anything from anyone, even from physical vendors, using such services – but they aren’t covered by the Consumer Credit Act. Although PayPal highlights its “Buyer Protection”, my experience is that, unless the details of the transaction and procedure you followed fall within its defined small print, you won’t be covered. With credit card transactions, the Consumer Credit Act provides consumer protection first and foremost, with no burden on the consumer to meet any arbitrary requirements.

Will Apple’s new payment-processing system be any more effective in protecting consumers? Until the legislators catch up, people need to be made aware of just what they’re giving away by clicking that seemingly inconsequential option of paying by PayPal!

Read the full letter here.

Protect your business from POODLE

Protect your business from POODLE

Written by Alan Ingram on Monday, 16 March 2015. Posted in POODLE (Padding Oracle On Downgraded Legacy Encryption), Information Technology

The POODLE security vulnerability was identified by the Google Security Team over the summer and effects many web services, including those hosted on Microsoft Internet Information Services (IIS).

It was found to be theoretically possible to force a client web browser to appear not to support newer, more secure encryption methods. This would result in the much older and insecure SSL (Secure Sockets Layer) V3 to be used, potentially making it easier to read the encrypted data.

As SSL V3 is so outdated (it was superseded by Transport Layer Security (TLS) in 1999), the simplest fix is to disable SSL V3 support on your web servers and browsers. Although all modern browsers support TLS, this change could cause Internet Explorer (IE) 6 running on Windows XP to fail. Internet Explorer (IE) 6 can support TLS. However, it has to be activated in the settings.

To ensure security, SSL V3 support has been disabled on each of ePC's cloud services such as our cloud hosting for Process Director.

Any clients using Process Director systems on the public facing Internet should ensure their systems are updated to disable SSL V3.

If the update causes any compatibility issues with older clients, please contact us as we will be able to help resolve such issues.

Visit POODLE Wikipedia (opens in a new browser)

Operation Christmas Child

Operation Christmas Child

Written by Alan Ingram on Thursday, 27 November 2014. Posted in Company news, Charity

This Christmas ePC is taking part in Operation Christmas Child which aims to send thousands of shoeboxes full of presents to impoverished children around the world.

Gifts include:

  • Dolls
  • Sweets
  • Stuffed toys
  • Balls
  • Puzzles
  • Picture books
  • Pens, pencils and crayons
  • Writing pads
  • Solar calculators
  • Toothbrush and toothpaste
  • Bars of soap
  • Hat and scarf

Since 1990, Operation Christmas Child has been helping underprivileged children around the world with gift-filled shoeboxes wrapped and packed by children and adults in the UK. It’s a campaign that thousands of schools, churches and other organisations from across the UK get involved with between September and November each year. In fact, it is now the UK’s largest children’s Christmas appeal.

Visit Samaritans Child (opens in a new browser)

BP Logix Process Director selected as KMWorld 2014 Trend-Setting product

Written by Alan Ingram on Sunday, 21 September 2014. Posted in Process Director, BP Logix

ePC is pleased to announce Process Director workflow software by our partner BP Logix has been named one of KMWorld's Trend-Setting Products for 2014.

Process Director, with its patented Process Timeline™ technology, was selected from more than 650 products and hundreds of vendors. The list, in its 12th year, will be published in the September issue of KMWorld, a leading publisher and conference organiser in the fields of knowledge management, content management and document management.

ePC secure ISO 9001 re-certification

Written by Richard Adams on Monday, 11 August 2014. Posted in Company news

ePC is pleased to announce it has successfully passed its re-certification audit for the ISO 9001:2008 certification.

The ISO 9001 assessment, an independent and impartial evaluation of our quality management system against international standards, required ePC to show continuous improvement and high customer satisfaction levels within the company.

Very well done to you all. Getting through the re-certification process is never simple and you sailed through

Trevor Smith, Lead Auditor, SGS
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