Case studies

Following an OJEU tender process, the British Council commissioned Civica as the prime contractor to deliver an on-screen marking (OSM) solution to mark up to 5 million ‘pen and paper’ IELTS tests each year.

As part of the agreement, Civica appointed ePC as its sub-contractor for the script capture, processing and verification work.

Racing to School reduced manual administration by 75% by automating the collection and processing of post-event surveys using TeleForm.

Millennium Hotels and Resorts automated its CapEx approval process, involving up to 28 approval steps across its international portfolio of 100+ hotels.

Colyton Grammar School processes its 11-plus entrance examination in two days using ePC’s scanning bureau services and automated marking system.

NEXT Distribution automated the weekly processing of its productivity bonus scheme timesheets for 4,500 employees across six UK distribution centres. The TeleForm-based solution saved two days of processing time every week – approximately 750 hours a year.

Midland Management Services (MMS) saves 37.5 hours every week and has reduced manual data entry by 80% using a TeleForm-based timesheet automation system.

Rentokil Initial automated its CapEx approval processes across Europe, Asia, Latin America and the USA, providing greater centralised control, standardisation, financial transparency and compliance.

York Teaching Hospital saved 165 hours during a Phase III clinical study by replacing paper-based case report forms with electronic case report forms (eCRFs).

Initial uses Process Director to give local procurement teams greater visibility of direct and indirect cost-saving opportunities generated through central procurement.

Cadet Vocational College uses TeleForm to capture and process enrolment forms for students undertaking BTEC and City & Guilds qualifications, reducing manual data entry.

The Health and Safety Executive uses LiquidOffice to capture data and automate the processing and workflow of up to 200,000 RIDDOR submissions every year, reducing manual handling of regulatory reports.

ePC provides scanning and automated marking services for the 11-plus entrance examination at Chelmsford County High School for Girls, helping the school process candidate answer sheets quickly and efficiently.

ePC provides scanning and automated marking services for The Blue Coat School’s 11-plus entrance examination, reducing the manual processing of candidate answer sheets.

ePC processes and marks the 11-plus entrance examination for Heckmondwike Grammar School, providing an efficient and reliable alternative to manual marking.

Reading School releases 11-plus examination results faster by outsourcing exam marking to ePC’s scanning and automated marking services.

Keele Clinical Trials Unit uses TeleForm to capture data from paper-based clinical trials, reducing manual data entry and accelerating the availability of research data.

The University of Bristol’s ‘Children of the 90s’ study uses TeleForm to capture data from paper-based questionnaires, helping researchers convert large volumes of handwritten and marked responses into usable digital data.

Cambridge English automated paper-based assessments with an exam processing and on-screen marking system, supporting the processing of millions of assessments each year.

Northumbria University uses TeleForm to design, scan and verify OMR answer sheets for undergraduate and postgraduate examinations, automating the capture and processing of examination data.

NHS Wales uses TeleForm to scan, verify and export paper case report forms from the All Wales Medication Safety Monitoring trial directly into a database, reducing manual data entry and streamlining clinical data capture.

The University of Oxford uses TeleForm to scan, verify and export paper case report forms directly into a database, helping researchers capture clinical trial data efficiently and accurately.

The University of Roehampton uses TeleForm to scan and capture questionnaires and examination papers for its psychology and life sciences departments, reducing manual data entry.

The University of Plymouth uses TeleForm to scan and capture clinical assessment forms for medical students at the Peninsula College of Medicine and Dentistry.

Royal Devon and Exeter Hospital uses TeleForm to scan and capture data from forms within its pathology department, reducing manual data entry and improving efficiency.

The University of Sussex uses TeleForm to scan and capture multiple-choice question (MCQ) forms for the School of Life Sciences, automating the processing of examination data.

The Royal Air Force implemented TeleForm to collect, measure and evaluate training effectiveness across RAF Cosford, RAF Cranwell and RAF Halton, providing a consistent approach to training evaluation.

Adecco Group implemented a TeleForm-based timesheet processing solution to automate the handling of weekly timesheets submitted by temporary workers, helping streamline payroll and client billing.

Bath Spa University uses LiquidOffice to automate employee expense claims and lecturer payments, replacing manual processes with electronic forms and workflows.

Chevron Texaco implemented software to scan and analyse health and safety incident reports from four North Sea oil rigs, helping standardise the capture and analysis of incident data.

The South East Wales Trials Unit (SEWTU) at Cardiff University uses TeleForm to capture data from questionnaires, patient feedback forms and case report forms (CRFs), reducing manual data entry within clinical research processes.

Oxford Health NHS Foundation Trust uses TeleForm to collect training feedback from mental health practitioners, helping the organisation evaluate training effectiveness and identify opportunities for improvement.

NHS Education for Scotland (NES) uses TeleForm and eForm Suite to eliminate manual data entry and manage data collection across more than 300 projects throughout Scotland.

Monarch Recruitment automated supply teacher placement with a TeleForm-based timesheet processing solution that integrates directly with its pay-and-bill systems, streamlining the process from timesheet capture through to payment and invoicing.

MenAfriCar and the London School of Hygiene and Tropical Medicine use TeleForm to capture research data for a major study investigating meningococcal carriage across the African meningitis belt.

The Surgical & Interventional Trials Unit (SITU) at University College London uses TeleForm to capture and manage follow-up information from patients participating in clinical trials.

The Building Research Establishment (BRE) implemented LiquidOffice to automate its supplier certification service, replacing manual processes with electronic forms and workflows.

Summerleaze reduced manual data entry, improved operational performance and expanded capacity with a TeleForm-based change monitoring system collecting data from 20 electricity generation sites.

SyriaTel introduced a TeleForm-based voting system to process ballot papers at quarterly shareholder meetings involving 10,000 shareholders.

University College Birmingham uses TeleForm to design and process student satisfaction surveys, automating data capture and reducing the administrative effort.

Skipton Building Society eliminated manual processing of credit application forms with a TeleForm-based solution.

Reading FC record assessment and injury prevention data on first-team players at the League 1 club.