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Royal Air Force implement TeleForm to measure training effectiveness

To measure training effectiveness, the RAF sought to upgrade the TeleForm system at RAF Cosford, RAF Cranwell and RAF Halton as well as deploy the software at five other UK bases.

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Challenge

The RAF delivers the UK Defence Vision and aims to defend the UK and its interests, strengthen international peace and stability and be a force for good in the world.

Seeking a partner to upgrade their TeleForm software to the latest version, the RAF wanted to build on the success of TeleForm and eForm Suite in measuring training effectiveness and analysing feedback at RAF Cosford, Cranwell and Halton.

Solution

The training validation centre staff receive around 10,000 questionnaires a year to analyse.

The training feedback forms contain feedback from delegates and the RAF use the information to measure training effectiveness and assess how useful their courses are. This process is manual, time-consuming and labour intensive.

Considering the size of our organisation, the bureaucracy and the security aspects of working within it, ePC maintained a high-level, adaptable and thorough service. This was a very complex task and the ePC team were approachable and flexible throughout the process

Flt Lt. Jo Goodwin, RAF Innesworth

ePC were commissioned to update the version of TeleForm and eForms at RAF Cosford, Cranwell and Halton and implement the automated data capture software at five other British bases in varying configurations. The software was configured with strictly controlled Ministry of Defence (MOD) computer systems.

TeleForm and eForms virtually eliminate manual data entry, increase productivity and improve accuracy.

Users can design a form, publish it as a web form, PDF or paper document. The latter can be scanned into the TeleForm software for automatic data extraction. Data is quantified, verified and processed. TeleForm has been shown to lower the time and cost of data entry by over 90%.

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Results

TeleForm and eForm Suite help RAF process, quantify and qualify data very quickly. Most importantly, training feedback can be analysed more efficiently.

Designing, processing and analysing thousands of questionnaires a year requires an effective and efficient data capture system. TeleForm, provided by ePC, has been the central hub to this system for many years – we could not function without it

Sue Thrower, RAF Cranwell

A one-day introduction to the system and an additional TeleForm training course allowed RAF to activate the system successfully.