Streamline IT operations with IT process automation

Some of these daily tasks include:

• Installation and implementation of hardware, applications and configuration changes
• Recording, actioning and closure of support request tickets
• Handling employee access changes to applications and other resources
• Creating, modifying and deleting user accounts
• Managing a company’s ISO or compliance documentation
• Enforcing internal security and auditing policies

IT departments are measured on increasing productivity, even with shrinking budgets. When IT processes are manual and paper-based, IT Directors and CTO’s face additional challenges. These include:

• Ensuring that new employees have access to applications and IT resources in a timely and secure manner
• Maintaining, finding and presenting information needed for audits
• Providing a consistent and secure approval process for IT workflows
• Coordinating requests from multiple departments, facilities, vendors and suppliers
• Ordering and supplying new equipment in a timely fashion without duplication
• Tracking change requests despite limited process visibility

These challenges mean IT processes are suitable for automation.

Process automation in IT has accelerated in recent years with 95% of IT and engineering leaders saying their organisations are prioritising process automation – including 21% who say it’s a high or top-priority initiative.

The solution to these problems resides with IT process automation, tracking and reporting.

Our workflow automation solutions can automate IT workflows and provide a consistent method for routing and tracking the flow of IT requests and information.

By automating IT processes, IT Directors and CFO’s will have:

• Better visibility into internal processes, supporting management decisions and compliance initiatives
• Less paper handling and manual routing, eliminating errors and delays
• Process consistency, leading to greater efficiency and auditing
• Reduced productivity problems due to lost or mishandled requests
• Empowered users with instant access to process information to support more-informed decision making.