Based in the heart of the UK’s second-biggest city, University College Birmingham is highly respected by employers and industry alike for providing career-focused education and training.
Most of their undergraduate and postgraduate degrees are accredited by the University of Birmingham, one of the world’s top-ranked academic institutions, and their reputation for excellence means the University is popular with international students, who join them from more than 60 countries.
In the initial stages of looking for a system to purchase, their main aim was to find something user-friendly and simple to use so that they could design and process their student satisfaction surveys, rather than outsourcing.
Any data capture system also needed to be compatible with SPSS which the University already used for data exports.
Solution
After researching different products in the market at the time, a decision was made to purchase Teleform as it met their requirements.
ePC designed the Programme Review learner questionnaire to assess student satisfaction for Further Education students incorporating questions from the LSC Framework for Excellence.
Once returned, the questionnaires are scanned into TeleForm using a high-speed document scanner. Each questionnaire undergoes image processing, classification and data extraction using handprint (ICR), machine print (OCR) and checkbox (OMR).
If TeleForm is unsure about a field or form, it is displayed in the Verifier module for an operator to confirm or correct. Once confirmed, the data is exported to SPSS.
We use TeleForm to design and process student satisfaction surveys. The system is user-friendly and simple to use. We particularly like the easy design facility and the ability to review unclear responses in the verifier
Michelle Fawaz, University College Birmingham
Results
University College Birmingham has used TeleForm for over 10 years, mainly to design and process student satisfaction surveys.
Over the years, TeleForm has been improved with version upgrades which have further enhanced the system and improved processing capabilities.
