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Capture feedback with paper and online survey software

Create online surveys, feedback forms and questionnaires with our intuitive survey software.

You can also scan paper surveys and extract survey responses with TeleForm.

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Understanding your challenges

Many businesses rely on manual, paper-intensive processes to collect feedback. Some common challenges with this approach include:

  • Time-consuming and labour intensive: Manually distributing and collecting surveys takes considerable time and effort. This often delays the collection of feedback and data analysis, slowing down customer response.
  • Low response rates: customers may be less likely to fill out and return a paper survey.
  • Prone to errors: Manual data entry from paper surveys can introduce human error. This includes misreading responses, typographical errors, and misplacing surveys, which can skew survey results.
  • Costs: The cost of third-party storage of paper surveys is prohibitive while internal archiving uses valuable floor space.
  • Demotivated employees: Staff may lack motivation due to the tedious and repetitive nature of manual data entry.
  • Delayed reporting: Processing paper-based surveys and manually collating results takes time, delaying the ability to take actionable steps.

Create surveys to capture feedback

Our online survey software includes forms automation, workflows, dashboards, reporting, audit trails, document management, integrations, role-based access controls, and more in a single platform.

Online form designer
  • Field types: Select from free text, dropdown, radio, checkbox, switcher, Likert scales, slider, date picker, tabs, switches, rating controls and many more to design flexible forms.
  • Conditional rules: Show/hide questions, lock fields, add skip logic, set mandatory/optional fields, randomise questions, and pre-populate fields, all based on conditional rules.
  • Data validation: Highlight invalid fields and automatically validate data on input and/or submission.
  • Branded templates: Create forms that match your brand guidelines. Easily add custom URLs, logos, colours and fonts.
  • Multi-lingual: Automatic translation of forms and user interfaces into your users’ local languages for global user adoption.
  • Currency conversion:Show amounts in the user’s local currency and your global currency.
  • Add attachments: Upload files in any format (xls, png, jpg, doc, etc.) to support the form submission.
  • Printable PDF: Generate printable PDFs of the submitted form, including attachments.
  • Save for later: Save a partially completed request as a draft and submit it later when further information is available.
  • Predicted authorisation path: Show the predicted approval step, based upon the draft form content, before submission.
  • Comment log: Add time-stamped comments to a request with Q&As and notes visible to executives later in the approval chain.
  • Low-code development: A low-code development environment enables both business and IT users to create and modify applications without coding knowledge.
  • Mobile forms: Electronic forms can be fully responsive and automatically resize to work on smartphones, tablets, and other mobile devices. To support offline use, an optional mobile app is also available.
  • Offline mobile data capture: Collect data when offline and route automatically when back online.
  • Collecting feedback: Gather survey responses seamlessly across multiple channels such as online, email, website (embed surveys), web link, and social media. You can also scan paper surveys with TeleForm.
  • Pre-built templates: Accelerate time to market with pre-built, editable templates for forms and workflows.
  • No restrictions: Reach more people with unlimited surveys/questions/responses.
  • WCAG compliant: WCAG compliance is primarily down to the design of your forms and the controls used, but surveys created in Process Director can meet the WCAG 2.2 AA requirements, allowing users to create accessible questionnaires.
  • Form locking: Prevent unauthorised edits or modification.
  • Anonymous survey links: Grant form access to unnamed users with support for authenticated (registered) and anonymous (non-registered) users.
  • Password protect forms: Restrict who can fill out forms with a password.
  • Task delegation: Delegate tasks to other users.
Automated workflows
  • Workflows: Build automated workflows to gather feedback and follow up with participants.
  • Notifications: Automatically alert users when they receive survey responses. Assign tasks with reminders/escalations based on inactivity and due dates.
  • Sentiment analysis: Analyse the sentiment expressed in survey responses and highlight feedback for follow-up.
Dashboards and reporting
  • Web workspaces: Personalised web workspaces enable users to initiate new surveys, view task lists, search archived forms, and export data.
  • Configurable dashboards: These web workspaces also serve as intuitive dashboards. Authorised users can configure and combine task lists, tabular data and chart/graph widgets to display real-time survey responses for analysis.
  • Custom reports: Apply filters, download pre-configured reports, or schedule them for automatic distribution to colleagues.
  • Export data: Export survey responses in various formats (CSV, XLS, PDF, SPSS, and more) for statistical analysis.
audit-trails
Security, integration and compliance

Our online survey software is trusted by regulated industries. It includes:

  • Full audit trails of all transactions and user activity
  • Role-based access control (RBAC)
  • Single Sign-On (SSO)
  • Multi-factor authentication (MFA)
  • Data encryption in transit and at rest
  • Centralised document management
  • Cloud-based hosting in a UK-based, ISO 27001-certified data centre or Microsoft Azure global infrastructure
  • 99.95% uptime commitment for cloud deployments
  • On-premises deployment
  • Support for direct integration, web services and REST/SOAP
  • G-Cloud and Digital Outcomes and Specialists approved
  • Cyber Essentials certified

Survey examples

Examples of paper and online surveys in different industries and sectors include:

Customer satisfaction

Measure customer satisfaction, identify unsatisfied and at-risk customers, reduce customer churn, and build a loyal customer base.

Employee surveys

Gather feedback on staff experiences in the workplace, measure job satisfaction, and discover valuable insights with employee surveys.

Market research

Gather data from your target audience by conducting market research surveys into your brand or product and understand consumer trends.

Education surveys

From course evaluation to mental health, the survey software allows academic institutions to collect student feedback to improve learning outcomes.

Read more

Human resources

From job satisfaction to staff wellbeing, collect feedback from your staff with an employee feedback survey.

Streamline HR processes like employee onboarding and performance appraisals.

Read more

Healthcare surveys

From patient consent and patient experience to prescriptions and employee engagement, healthcare providers and pharmacies can streamline data collection from patients and staff to improve care quality and increase patient satisfaction.

Clinical trials, contract research organisations (CRO), and biotechnology organisations can automate data collection during clinical trials with a data capture system.

Read more

Event feedback surveys

From charity events and conferences to training courses, collect event feedback and measure attendee satisfaction with a post-event survey.

IT surveys

From incident management to the IT service desk, the survey platform allows IT to evaluate support interactions and act on concerns faster.

Read more

Paper survey examples

Examples of paper questionnaires and surveys created with our TeleForm-based paper survey scanning software.

next-distribution-stadium-way-weekly-timesheet

Next Distribution

Stadium Way Indirect Weekly Worksheet

View form
equine-college-student-evaluation-p1

Racing to School

Equine college student evaluation
View form
monarch-recruitment-timesheet

Monarch Recruitment

Timesheet
View form
parents-questionnaire-university-of-bristol

University of Bristol

Avon Longitudinal Study of Parents and Children (ALSPAC) Parents’ Questionnaire 2020
View form
midland-management-services-ltd-timesheet

Midland Management Services (MMS)

MMS timesheet
View form
teacher-evaluation-sheet

Racing to School

Teacher evaluation sheet
View form
spd-volunteer-history-form

SPD Development Company

Volunteer History Form
View form
plymouth-medical-emergencies

University of Plymouth

Validation of Clinical Competency
View form
nhs-wales-medication-safety-monitoring

NHS Wales

All Wales Medication Safety Monitoring
View form
chevon-texaco-power-observation-card

Chevron Texaco

Power observation card
View form
plymouth-diagnosis-and-treatment

University of Plymouth

Diagnosis and Treatment Planning Assessment (DTPA)
View form
western-sussex-hospital

Western Sussex Hospitals NHS Trust

Variations in Hospital Mortality Project
View form
north-cumbria-hip-knee-replacement

North Cumbria University NHS Hospitals Trust

Advancing Quality Hip/Knee Replacement Record
View form
kcl-sentimag

KCL

SentiMAG Multicentre Phase II Trial (Adjuvant Therapy Form)
View form
badenoch-and-clark-timesheet

Badenoch and Clark

Timesheet
View form
coventry-and-warwickshire-nhs-trust-ambulance-form

Coventry and Warwickshire NHS Trust

Ambulance form
View form
lshtm-menafricar-ccf-form

London School of Hygiene and Tropical Medicine / MenAfricar

Community Characterization Form (CCF)
View form
lshtm-formulaire-de-despistage-form

London School of Hygiene and Tropical Medicine / MenAfricar

Formulaire de Despistage
View form
nhs-education-for-scotland-pre-registration-pharmacist-scheme-form

NHS Education for Scotland

Pre-registration pharmacist scheme form
View form
skipton-building-society-credit-agreement

Skipton Building Society

Amber Credit – credit agreement
summerleaze-site-log-sheet

Summerleaze

Site log sheet
View form
syriatel-shareholder-voting-ballot

SyriaTel

Shareholder voting ballot
View form
ucl-ctg-surgery-form

Clinical Trials Group at UCL

Surgery form
View form
university-college-birmingham-programme-review-questionnaire

University College Birmingham

Programme review – student questionnaire for further education programmes
View form
university-of-wales-baseline-questionnaire

University of Wales

Baseline questionnaire
View form
dudley-metropolitan-borough-council-questionnaire

Dudley Metropolitan Borough Council

Friends of Green Park questionnaire
View form

    I wish I’d looked into it ten years ago! It was a big expense for a small charity, but it will save us money within 18 months. It’s something that’s been a great benefit to us and I would highly recommend it to any organisation.

    Ollie McPhail, Programme Manager, Racing to School

    Automation of the data capture process enables the L&D Department to concentrate on the analysis of consolidated feedback, impacting on the future delivery of learning interventions.

    Anthony Kiss, Learning Technology Officer, Oxford and Buckinghamshire Mental Health NHS Foundation Trust
    We have used TeleForm for over 10 years, mainly to design and process student satisfaction surveys. In the initial stages of looking for a system, our main aim was to find something user friendly and simple to use so that we could design our own questionnaires, rather than outsourcing. TeleForm met our requirements and we particularly liked the easy design facility and the ability to review unclear responses in the Verifier.
    Michelle Fawaz, University College Birmingham

    Overall, TeleForm has significantly reduced manual work, and it now takes 75% less time to analyse event feedback surveys.

    Ollie McPhail, Programme Manager, Racing to School

    We couldn’t do without it. It is the heart of what we do. The software was tried and tested at many other bases, so we knew it would save us time and money.

    Pete Goode, RAF Cosford

      Case studies

      Recent projects to capture data from paper and online surveys.

      racing-to-school-logo-small
      75% reduction in manual work

      Racing to School reduced manual administration by 75% by automating the collection and processing of post-event surveys using TeleForm.

      Read their story
      university-of-bristol-alspac-co90s-logo
      Capturing research data from paper questionnaires

      The University of Bristol’s ‘Children of the 90s’ study uses TeleForm to capture data from paper-based questionnaires, helping researchers convert large volumes of handwritten and marked responses into usable digital data.

      Read their story
      oxford-health-nhs-foundation-trust
      Measuring training effectiveness

      Oxford Health NHS Foundation Trust uses TeleForm to collect training feedback from mental health practitioners, helping the organisation evaluate training effectiveness and identify opportunities for improvement.

      Read their story
      raf-logo
      Measuring training effectiveness across three RAF stations

      The Royal Air Force implemented TeleForm to collect, measure and evaluate training effectiveness across RAF Cosford, RAF Cranwell and RAF Halton, providing a consistent approach to training evaluation.

      Read their story

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        Book demo

        From NPS and market research to education and events, capture feedback from forms and questionnaires with our survey software.

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