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Automate higher education processes

Enhance the student experience and optimise administrative processes by automating student-facing and back-office processes with workflow automation software.

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Understanding your challenges

Increasing operational costs, stagnant tuition fees and a decline in the number of applications from overseas students have placed huge pressure on the university sector in the UK. As a result, many universities have cut costs to alleviate the financial impact on their bottom line, improve operational efficiency and remain competitive.

One of the biggest financial drains on a college or university is administration, with many institutions struggling with paper-based systems and manual processes.

Despite the financial challenges, 67% of students expect their university’s digital experiences to be like Facebook, Amazon or Netflix. Consequently, manual processes can result in a poor student experience and declining enrolments.

Automating critical tasks in higher education

Many in higher education are adopting workflow automation software to modernise both student-facing and back-office processes.

Student-facing workflows

Several workflows affect the student experience, including:

  • Exams
  • Recruitment
  • Admissions application
  • Registration/enrolment
  • Student change request
  • Student feedback (course evaluation, engagement, etc.)
  • Attendance tracking
  • Student accommodation
  • Class scheduling
  • Alummi
  • Student loans and financial aid
  • Permissions
Back-office functions

Manual processing is still common within back-office functions such as:

Finance

  • CapEx requests
  • Invoice management/accounts payable
  • Expense claims
  • Purchase requisitions/purchase order
  • Procurement management
  • Supplier management

Human resources

  • Travel authorisation
  • Absence requests
  • Leave requests
  • Employee on/offboarding
  • Performance appraisals

IT

  • Change requests
  • Servicing requests
  • Maintenance requests
  • Asset management
  • Quality management
  • IT Helpdesk
  • Access requests

Benefits

Enrich the student experience

From enrolment to alumni, automating student-facing workflows improves student satisfaction.

Increased productivity

Automation reduces manual work for staff, allowing them to spend more time on strategic tasks, such as teaching and student interaction, as opposed to manually processing back-office functions.

Cost savings

Automation reduces paperwork and human errors, lowering operational costs for higher education institutions.

Case studies

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Automating employee expense claims and payments

Bath Spa University uses LiquidOffice to automate employee expense claims and lecturer payments, replacing manual processes with electronic forms and workflows.

Read their story
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Automated processing of university examinations

Northumbria University uses TeleForm to design, scan and verify OMR answer sheets for undergraduate and postgraduate examinations, automating the capture and processing of examination data.

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Streamlining medical student assessments

The University of Plymouth uses TeleForm to scan and capture clinical assessment forms for medical students at the Peninsula College of Medicine and Dentistry.

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