Top 5 business process management (BPM) trends for 2019

Top 5 business process management (BPM) trends for 2019

Written by Richard Adams on Tuesday, 15 January 2019. Posted in Business process management

Artificial intelligence, robotics, case management. Want to know what trends will shape the BPM industry this year?

In recent years, more organisations have looked to streamline business processes and build leaner, more efficient business models.

Consequently, the importance of BPM has been elevated as organisations seek to stay ahead of the curve by putting technology in place to allow for streamlined processes and continued growth and expansion.

This is supported by analyst reports revealing the BPM market was worth nearly $8 billion last year and is forecast to grow at a double-digit rate to 2025.

In this blog, we predict the top 5 trends in BPM over the next 12 months. While some trends are new, others have been highlighted before but are now reaching maturity and we expect them to reach critical mass this year.

Sadly, we are not Nostradamus though; so these predictions are based on our industry/product knowledge and conversations with partners and customers.

What is case management?

What is case management?

Written by Richard Adams on Friday, 04 January 2019. Posted in Case management

Many business process management software (BPMS) solutions, including BP Logix Process Director which ePC resell in Europe, now include case management as a core feature. So, what is case management?

Case management is a way of grouping processes, transactions or responses that define a complex activity and which can be tracked over a period of time. A case usually involves actions by many different people, both inside and outside of the organisation. Every action, message, response and document generated during this complex activity becomes part of the case, whether part of the same workflow or not.

ePC delivers benefits to educational customer with OpenText partnership

ePC delivers benefits to educational customer with OpenText partnership

Written by Richard Adams on Thursday, 03 January 2019. Posted in OpenText

IT consultancy helps lower costs, reduce risk and improve efficiency for its customers with LiquidOffice and TeleForm, part of the OpenText Intelligent Forms Automation suite.

The following article is available to download or read on the OpenText website.

ePC is a market leading IT consultancy specialising in the development of bespoke workflow and data capture solutions. Founded in 2004, its solutions are used by organisations such as Rentokil Initial, Cambridge Assessment, Millennium and Copthorne Hotels Plc, and the Health and Safety Executive (HSE).

ePC helps these and many other organisations replace manual and repetitive tasks with solutions that deliver bottom line improvement within processes such as capital expenditure (CapEx) request approval and exam paper capture and processing.

Why do IT (or BPM) projects fail?

Why do IT (or BPM) projects fail?

Written by Richard Adams on Friday, 19 October 2018. Posted in Business process management

Last month, we read an article in IT Pro with the headline Failed NHS IT system will cost £7m to stabilise.

As we read more, it became apparent that 14,600 patient discharge summaries had not been sent to GPs due to an error with a records management system.

As an IT consultancy that works with many NHS Trusts and clinical trial organisations, we found ourselves asking "how did this happen?"

At a time when many organisations are undertaking digital transformation projects, why do many IT or BPM projects fail? At ePC, we do not believe they fail (you’d expect us to say that, right?) but, over the years, we have identified a number of red flags that need to be addressed early for projects to be successful.

These red flags can be found during both the planning - and build – phase of an IT project.

ePC awarded place on the Digital Outcomes and Specialists (DOS) 3 framework

ePC awarded place on the Digital Outcomes and Specialists (DOS) 3 framework

Written by Richard Adams on Monday, 01 October 2018. Posted in Digital Outcomes and Specialists (DOS), Crown Commercial Service, Company news

ePC is delighted to announce we have been awarded a place on the Digital Outcomes and Specialists (DOS) 3 framework.

What is the Digital Outcomes and Specialists 3 framework?

Operated by the Crown Commercial Service (CCS), the framework enables the public sector to procure specialist teams, or experienced IT professionals, to design, build, test and deliver software applications and digital services.

The framework has 2,953 suppliers, with many of them SMEs.

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