ePC
  • Process automation solutions to accelerate digital transformation

    Process automation solutions to accelerate digital transformation

    Whether you want to automate workflows, capture data from paper forms, or get documents scanned, our range of process automation solutions – combined with our can-do attitude to mapping out your processes – enable you to automate manual tasks, reduce manual data entry and modernise your organisation.

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How can we help?

Process automation solutions to accelerate digital transformation

Process automation solutions to accelerate digital transformation

Whether you want to automate workflows or capture data from paper documents, our range of process automation solutions – combined with our can-do attitude to mapping out your processes – enable you to automate manual tasks, reduce manual data entry and modernise your organisation.

Read more

What we do

Working with leading authors, we build bespoke automated data capture and business process management solutions based on solid, well-supported products to help you optimise operations, improve productivity, accelerate growth, and meet regulatory requirements. Our process automation solutions include:

Business process management

From simple ad-hoc departmental workflows to full enterprise business process management, we bring order to complex processes.

At ePC, we spend time with you to understand what problems you are trying to solve, what the current “As Is” process is and what your “Future” desired state looks like.

Once we have mapped out your process(es), business process management software (BPMS) is used to implement your perfect solution.

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Electronic forms

Our eForms platform enables you to build rich, dynamic and secure electronic forms that work and behave in an intuitive way.

Platform features include real-time data validation, user authentication, automated notifications, workflow automation, dashboard reports, audit trails for regulatory compliance, and much more.

Whether you need to migrate from paper to an electronic form or want to get online as quickly as possible, we can build a bespoke eForm to meet your needs.

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Workflow automation

Although simple data capture processes may consist of electronic forms with data exports, it is often necessary to pass form data from one participant to another for authorisation, review or other action.

Our low-code BPMS platforms include point-and-click workflow engines to graphically model and execute your business process(es).

This allows you to automate your organisation - reducing the load on your users while adhering to corporate policies and compliance regulations.

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Automated data capture

Automatically capture, read and extract data from paper forms using OMR, ICR, OCR, and barcode recognition technology.

Our automated data capture solutions reduce manual data entry by 90% or more with human intervention minimised to a few keystrokes.

Collect more accurate data faster with fewer resources.

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Document scanning services

Our UK-based and operated document scanning services service offers organisations access to document scanning equipment and the latest forms processing software.

The service is designed for organisations with quick turnaround, low-frequency data capture projects.

If you have a backlog of paper, or an infrequent need to capture data from forms, we have the resources to help.

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Professional services

We are a solutions partner you can trust. Our focus is on delivering scalable solutions and nurturing long term relationships rather than selling boxed software and hitting quarterly sales targets.

When you work with us, we spend time with you to understand the problems you face before searching our toolbox to find - or create – the best process automation solutions to solve your unique challenges.

Trust a company with decades of industry experience to get up and running quicker - with less reliance on internal resources.

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  • Rentokil Initial
  • British Council
  • Next
  • Cambridge English Language Assessment
  • York Teaching Hospital
  • Millennium Hotels
  • HSE
  • Aman Resorts
  • Civica
  • SPD Development Company
  • University of Bristol
  • Reading School
  • Weetabix
  • Initial
  • Keele University
  • MMS
  • University of Exeter
  • University Of Sussex

    York Teaching Hospital
    york-teaching-hospital-logo

    York Teaching Hospital save 165 hours by moving from paper to electronic data capture

    With eForms, the accuracy and timeliness of data collection has improved immeasurably. This was not possible with paper and means we can begin analysis much quicker to establish if the FIT can accurately detect colorectal cancer in patients.

    Monica Haritakis, Clinical Trial Manager, York Teaching Hospital NHS Foundation Trust

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    Products

    We are certified resellers of BP Logix Process Director and ABBYY FlexiCapture as well as OpenText OEM partners specialising in TeleForm and LiquidOffice.

    • OpenText TeleForm

      OpenText TeleForm

      TeleForm automatically captures and indexes data and images from any form type, using handprint (ICR), machine print (OCR) and checkbox (OMR) recognition technology, ready for export to a database.

      It aims to reduce manual data entry time by 90% or more and can eliminate hundreds of operator keystrokes.

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    • Process Director

      Process Director

      BP Logix Process Director is an award-winning no\low-code BPM platform for creating rich digital applications.

      Dynamic dashboards, powerful eForms, advanced workflows and extensive reporting combine to deliver a comprehensive business process management solution.

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    • ABBYY FlexiCapture

      ABBYY FlexiCapture

      ABBYY FlexiCapture is a highly scalable forms processing solution for intelligent and accurate extraction of data from structured, semi-structured and unstructured forms and documents for input into backend applications for further processing and archiving.

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    • OpenText LiquidOffice

      OpenText LiquidOffice

      Fully web-based, LiquidOffice is a BPM software solution for creating, deploying and automatically managing the routing, tracking and approval processes for electronic forms. It encompasses the entire business process management lifecycle, from process design and workflow simulation to deployment and optimisation.

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      Next Distribution
      next-logo

      NEXT automates weekly timesheet processing at six UK distribution centres

      Automation of the bonus timesheet has been a major step forward. In the past, it took one-person 2½ days a week to manipulate the data and manually key the information into payroll. We’ve reduced this time by almost two days already, but we anticipate further efficiencies in the next phase...

      Richard Churchill, Productivity Support Manager, Next Distribution Ltd

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      Industry solutions

      • eXam

        For exam paper distribution, capture and processing

        eXam is a solution for high stakes exams that performs personalised script distribution, capture, processing and verification as well as on-screen marking.

        eXam caters for the end-to-end process of running high-volume exams, including script reconciliation.

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      • eCapEx

        For capital expenditure request approval

        eCapEx is aimed at organisations seeking to replace manual, paper-based, and disconnected CapEx approval processes with workflow software that provides greater visibility, automation and tracking of CapEx spend.

        The solution is off-the-shelf but tailored to suit your organisation as we understand every business is unique.

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      • eClinical

        For paper and electronic data capture in clinical trials

        eClinical is a data capture system aimed at clinical trials organisations that need to capture data from paper and/or electronic forms.

        It is a high-quality yet lower-cost alternative to large and complex EDC systems. It allows much faster setup and less reliance on internal IT resources, as we can take care of everything from setup to hosting.

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      • eTimeSaver

        For paper timesheets

        eTimeSaver is a timesheet management system for employers and recruitment agencies who need to capture data from paper timesheets.

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        Case studies

        • Millennium and Copthorne (M&C) Hotels Plc

          Millennium and Copthorne (M&C) Hotels Plc

          Millennium and Copthorne (M&C) Hotels Plc manage CapEx requests with cloud-hosted capital expenditure approval and tracking software.

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        • Health and Safety Executive (HSE)

          Health and Safety Executive (HSE)

          The Health and Safety Executive (HSE) use LiquidOffice to capture data and manage the automated workflow of up to 200,000 RIDDOR submissions a year.

        • Civica

          Civica

          Following a OJEU tender process, the British Council commissioned Civica as the prime contractor to deliver an on-screen marking (OSM) solution to mark up to 2.25 million ‘pen and paper’ IELTS tests each year.

          As part of the agreement, Civica appointed ePC as its sub-contractor for the script capture, processing and verification work.

        • Reading School

          Reading School

          Reading School release exam results faster by outsourcing OMR scanning to ePC's document scanning bureau.

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        • Keele University

          Keele University

          Keele CTU saves time by capturing data from paper-based clinical trials with TeleForm.

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        • Rentokil Initial

          Rentokil Initial

          Rentokil Initial automate CapEx approval processes in Europe, Asia, Latin America and the USA with Process Director.

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        • University of Bristol

          University of Bristol

          Based at the University of Bristol, the ‘Children of the 90s’ study uses TeleForm to capture data from the paper versions of their questionnaires.

          Read more

        • Cambridge English

          Cambridge English

          Expert in language assessment automates paper-based assessments with OMR exam processing and on-screen marking system.

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        • Initial

          Initial

          Process Director offers local procurement teams at Initial increased visibility of the direct and indirect cost saving opportunities available to them through central procurement.

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        • Midland Management Services (MMS)

          Midland Management Services (MMS)

          MMS save 37.5 hours per week and reduce manual data entry by 80% with TeleForm based timesheet automation system.

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          • stars

            I also want to thank you for your excellent service and support this year, it is always much appreciated and you are a valued supplier.

            Technical Analyst, Cambridge University Press & Assessment

          • stars

            The implementation has been a smooth process. ePC have been really helpful throughout the project. They were able to offer advice when designing / planning the eCRF and help us iron out challenges before they became major issues. Their advice has really helped us focus on what data we needed to collect in order to meet trial objectives and regulatory requirements. I highly recommend them to other CTU’s seeking to implement an eForms system.

            Monica Haritakis, Clinical Trial Manager, York Teaching Hospital NHS Foundation Trust

          • stars

            Teleform/ePC have been the lynchpin of data collection in our home diagnostic clinical trials for many years. As a small team, the software has given us cost-effective and flexible control to manage a diverse range of paper-based trials using a fully-featured form designer with support for downstream verification workflows all the way to export, while ePC have been instrumental in managing and maintaining the service availability with a high standard of professionalism and technical capability

            SPD Swiss Precision Diagnostics GmbH

          • stars

            As an IT support group, we offer our business colleagues choices. The decision to select Process Director/Cloud Edition was made by the Divisional CFO, as the prototype of the CapEx process worked to his satisfaction. From an IT perspective we were also genuinely pleased with the pilot

            Chris Broe, Group Chief Information Officer, Rentokil Initial

          • stars

            Designing, processing and analysing thousands of questionnaires a year requires an effective and efficient data capture system. TeleForm, provided by ePC, has been the central hub to this system for many years - we could not function without it.

            Sue Thrower, RAF Cranwell

          • stars

            ePC understood what we wanted. On a number of occasions, we described roughly what we would like in terms of capability but not in any great detail. They captured the simplicity of what was required without compromising on functionality.

            Nick Taylor, Finance Director, Millennium and Copthorne Hotels Plc

          • stars

            We were mindful of the CapEx – and product creation – systems ePC had implemented and aware they worked well. In the end, the system had a lot of ticks against it and we did not see the value of going to another supplier when ePC had a box of tricks that worked well for us.

            Robert Woods, Finance Manager, Initial

            Verified product reviews

            • capterra-logo

              TeleForm

              Stars

              4.5 / 5 | 2 reviews

            • g2-logo

              Process Director

              Stars

              4.7 / 5 | 27 reviews

            • gartner-peer-insights-logo

              Process Director

              Stars

              4.6 / 5 | 16 reviews

            • capterra-logo

              Process Director

              Stars

              4.5 / 5 | 30 reviews

            Partners

            • Bp Logix Logo
            • OpenText
            • Abbyy
            • Microsoft Logo
            • Experian Logo
            • Equisys Logo
            • Gbg Logo

              Latest news and insight

                Process timeline

                Manage and model business processes with the Process Timeline workflow engine

                Process Director provides not only a traditional linear workflow engine but also a unique approach to define and monitor business processes. It uses patented technology to fuse project management methodologies with BPM in a Gantt-view based designer.

                Sophisticated business processes can now be defined and automated through a project management-like interface. More than a new interface, it has been designed to address non-linear processes; those processes that cannot be easily represented in traditional workflow style flowcharts making it ideal for activity-based processes that may be able to run tasks in parallel. This makes it perfect for achieving efficiency gains by identifying where multiple steps can be run concurrently, rather than delaying one task simply because another task has not yet finished.

                No complex flowcharts with Process Timeline

                Simply list your tasks, and Process Timeline builds an easy-to-follow Gantt-style chart.

                In a point-and-click interface, you can add/modify activities, identify new dependencies, or change anticipated activity durations and the workflow engine automatically updates the chart to reflect the effect of those changes.

                As a result, every activity will execute as soon as it is eligible to do so. At any given moment every activity that can be running, is running.

                The workflow engine offers complete control over running processes with the ability to:

                • Predict the completion time of any current or future activity
                • Cancel an activity or process
                • Reassign an activity to another user
                • Restart an activity

                non-linear-workflow

                As each step starts, automated notifications can be sent to participants with tasks added to each users’ task list, allowing them a dashboard view of their active tasks.

                Combined with traditional flowchart-based workflows, Process Timeline offers a more powerful, business-friendly solution for controlling key business processes.

                What continues to set Process Director apart from its BPM and Case Management software competitors is the Process Timeline™ — an executable process model that presents a Gantt-chart oriented notation. The Process Timeline captures time as a formal process dimension in ways not possible with other models. For example, although both BPMN and CMMN support “timer” events for setting deadlines and triggers, what they cannot do is capture – in any formal way – either elapsed time nor anticipated impact on completion time resulting from unplanned events.

                Nathaniel Palmer, Principle Analyst, BPM.com

                No nasty surprises

                The workflow engine provides alerts for a variety of due date and time-related conditions. For example, a manager can be notified when a task is nearly due, or overdue. However, it goes beyond simple due date notifications.

                Only Process Timeline offers the earliest possible notification that some future activity or task is predicted to be late - perhaps days or weeks (and many steps) before it has reached that point in the workflow.

                Constantly assessing each running process to determine if any future activity is likely to be delayed, Process Timeline can notify you or take direct action to escalate or re-route activities to account for the predicted delay. No other workflow engine can offer you this innovative, patented technology.

                Request a demo

                Case management

                Build case management solutions in Process Director

                Case management is an out-of-the-box feature of Process Director enabling you to build, route and monitor human-directed case-work, containing modular items consisting of multiple forms and processes that would otherwise be hard to relate to one another.

                What is case management?

                Traditional BPM focuses on predictable processes that are represented by steps in a flowchart. Ever larger flowcharts with conditional branches and loops can be used to try and cover every possible scenario, but this can soon become unwieldy.

                Process Director’s case management solutions allow smaller, more manageable processes to be grouped together in a modular manner. If a process is required, it is added to the case, if it is not required it will not be added. This simplifies design considerably and makes it easier for users to focus either on specific processes or cases, as their role requires. For example, one user may be tasked with repeatedly completing one specific process across all cases, so they can focus on just that one process, but another user may need to see all related processes, forms, documents and history relating to a specific case.

                To achieve this, a case provides a shared context for these smaller processes as well as organising tasks and collating information, documents and messages into configurable case folders to support the successful completion of the case. Process Director makes it possible to seamlessly switch from a process orientated view to a case orientated view, depending on a user’s role.

                What is a case?

                A “case” could be a customer, an incident, a patient or any entity that will have multiple sub-processes linked to it.

                A good example is a car insurance claim as a case.

                Once you have an accident, many processes have to be completed before the claim is complete. First, the claim has to be reported, which reviews the circumstances and determines whether the claim is valid. An adjuster may inspect the vehicle and submit a report on the damage. Repair estimates may be obtained from one or more garages and the estimate approved. A temporary car may need to be hired. There may be medical claims and claims from third parties.

                You could build all of these into one huge workflow, but not only would this become unmanageable, it would also be unnecessary; for example, if the car is stolen, why include processes to collect repair estimates?

                Process Director’s case management functionality bundles these separate processes into a single ‘case’, that provides them all with a shared context. All information associated with the claim is saved in configurable case folders for fast access to related processes, documents, and data.

                Process Timeline™ and case management solutions

                Thanks to the patented Process Timeline™, Process Director is the perfect fit for case management work.

                Process Director enables ‘citizen developers’ to build and deploy case management solutions that actively assess, co-ordinate and plan every aspect of a case as it happens in a context-aware environment.

                Process Director supports all types of case work including:

                • Incident management, such as managing complaints or processing a car insurance claim
                • Service requests, such as customer onboarding

                Case management benefits

                Low-code app development

                A suite of graphical tools enables ‘citizen developers’ to build forms and workflows without any programming knowledge.

                Easy document management

                Configurable case folders provide quick access to case-related data and documents.

                Improve case resolution times

                Process Director pulls together process, data, and rules to respond expeditiously to business events, working toward time-based goals.

                Collaborate across departments

                Workers with appropriate user permissions can manage data, tasks, events, documents, and processes in a single user interface, supporting collaboration across several departments.

                Comprehensive business activity monitoring (BAM)

                BPM monitoring tools, dashboards and audit trails increase visibility, support compliance and help businesses make more informed business decisions. At a glance, workers can view the case status and what (if any) remedial steps need to be taken to meet resolution deadlines.

                Built on a BPM framework

                The case management solution is fully integrated into the Process Director environment with no additional components to purchase.

                Request a demo

                Book your demonstration today to experience the combined power of Process Timeline™ and case management inside Process Director, the award-winning low-code BPMS platform.

                Call us on +44 (0)3300 100 000 or complete this form.

                Fields marked with * are required

                We will not share your details outside of our organisation and will only contact you to discuss your enquiry. Read our privacy policy.

                eVerify

                everify

                Distributed verification of data with eVerify

                eVerify provides users in remote offices or branch locations with distributed verification of unrecognisable characters from scanned paper documents.

                In a high-speed web interface, eVerify queues any discrepancies, duplicates, or unclear papers from a scanned batch for human verification.

                eVerify is the ideal solution for verification teams that are distributed across multiple locations and not connected to the network.

                Learn more Contact us

                System requirements

                Server

                • Dual core Intel Xeon (45nm or newer) physical server or a single virtual CPU virtual server
                • 8GB of RAM
                • 100GB free hard drive space
                • Microsoft Windows Server 2008/2012/2012R2/2016
                • Microsoft SQL Server 2005 or higher (including free Express editions)
                • Microsoft IIS and .NET Framework 4.5
                • SSL certificate for your domain URL (wildcard certificates are OK)
                • Access to a SMTP relay server for outbound eMail
                • Access to a POP3\IMAP mailbox (only needed if inbound eMail feature used)

                Clients

                • Microsoft Word 2007 (32bit) or above and .NET Framework 2.0 (to use eForm builder plug-in only)
                • Any modern web browser, including tablet/mobile devices

                Network requirements

                • Remote Desktop Access to servers for installation or Platinum support
                • Port 80 (HTTP) and 443 (HTTPS) access for inbound\outbound traffic to the Internet
                • Port 25 (SMTP) access to a SMTP relay server for outbound eMail
                • Port 110\995 (POP3) or 143\993 (IMAP) access to a mailbox (if inbound eMail feature used)
                • DNS A-record, to match your SSL certificate

                If you want to learn more about Process Director business process management software (BPMS), or wish to book a demonstration, please contact us.