Support & Helpdesk

Pre-project
 recommendations

Demonstrations and Proof
 of Concept pilots

Project specification

Project management

System implementation,
 training & handover

Training

Support & Helpdesk

Support is provided for all our solutions on a contract basis at competitive rates. This allows us not only to stay in touch with your organization and the system, but also gives you the peace of mind knowing you always have a path to the right answer for any issues or questions you may have.

Support Levels Available:

  • Basic Support (for end of life products)
  • Standard Support
  • Platinum Support

Basic Support (for end of life products)

  • Telephone and e-mail support
  • Priority on-site engineer visits (additional charges apply)

Standard Support

  • Telephone and e-mail support
  • Priority on-site engineer visits (additional charges apply)
  • Maintenance releases for your software
  • Version upgrades included (only applicable for some software)

Platinum Support

  • Telephone and e-mail support
  • Priority on-site engineer visits (additional charges apply)
  • Maintenance releases for your software
  • Version upgrades included (only applicable for some software)
  • Remote access problem diagnosis and resolution (VPN access required)
  • Remote server maintenance (VPN access required)
  • Mirror system stored in our office for testing and backup

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