Services

Support Helpdesk and Maintenance

Support is provided for all our solutions on a contract basis at competitive, industry standard rates. This allows us not only to stay in touch with your key users and the system but also gives you the peace of mind knowing you always have a path to the right answer for any issues or questions you may have.

Support Levels Available:

Basic Support (for end of life products):

• Telephone and e-mail support
• Priority on-site engineer visits (additional charges apply)
• Priority booking for scheduled training (additional charges apply)

Standard Support:

• Telephone and e-mail support
• Priority on-site engineer visits (additional charges apply)
• Priority booking for scheduled training (additional charges apply)
• Maintenance releases for your software
• Version upgrades included on selected products

Platinum Support:

• Telephone and e-mail support
• Priority on-site engineer visits (additional charges apply)
• Priority booking for scheduled training (additional charges apply)
• Maintenance releases for your software
• Version upgrades included on selected products
• Remote access problem diagnosis and resolution (remote access required)
• Remote server maintenance (remote access required)
• Mirror system stored in our office for testing and backup